Class Networks works with over 1,000 voluntary sector organisations providing technology and communications solutions.
Through our long-standing relationships with NCVO, WCVA and SCVO and more recently ACEVO, Class Networks has built a strong reputation as a 'trusted expert'. We have an obligation to provide impartial advice and solutions that best serve the interests of our customers. We are passionate about digital inclusion and digital transformation, so if you are moving offices, expanding, have a growing mobile workforce and homeworkers, are worried about IT security or want to upgrade - we will help you plan for a cost effective, reliable and cutting-edge solution.
We're a company that works with you providing you with a personal, bespoke and flexible service.
At Class Networks we have a single aim and that is to consistently exceed our customers’ expectations. We have a friendly experienced team that works hard to provide you with peace of mind. We can cut your capital expenditure on equipment and move you to the Cloud, provide scalable communications platforms, IT Security, cutting edge video conferencing, or a bespoke personalised mobile business package. If you’re looking for jargon free, down to earth account management alongside flexible, itemised online billing and a UK based 24/7 customer support team, then give us a call.
Vidyo, the video conferencing solution supplied and serviced by Class Networks is completely changing the dynamics of our meetings and our teams are really starting to appreciate it. The most recent feedback I’ve received is that it’s the best video conferencing meeting they’ve ever been in and it was ‘head and shoulders above Skype For Business .
I just wanted to email you all and thank you for how well the migration happened this week. I've had very positive feedback from project managers and staff.
We have built up a very good relationship with Class Networks and they always respond to issues proactively, even giving technical support out of hours and at week-ends. They provide cost-effective solutions and I like their consultative approach, always finding a solution to a problem. We rely heavily on Class to manage our phone system, maintain and support it, leaving us to focus on what we do best: actual sales and booking enquiries.
Class worked well with Brio’s IT team, drawing on their experience and expertise. The fact that the phones all arrived pre-configured was a big help. The most important technical factor is flexibility. Class are very happy to adapt to Brio’s changing needs, even if it means the project will take longer. They have a more holistic view, looking at the long-term benefits, and have a no-pressure approach. This helps maintain longevity in the customer-partner relationship and also ensures happy customers.
Alex – this is for you! – many thanks for your hard work on all these projects, it would not have happened so easily if it were not for your continued excellent support.
I was impressed with how smoothly the process went. I handed over the details of our current providers to Alex, who project managed the process. He literally took over all communications with the current provider. He also set up regular update meetings with me so that I knew what was happening. This freed me up to focus on my day job. It also meant that the entire process took two weeks from start to finish. I would say we’ve probably saved £3,000
The MPLS platform has proved critical to Halo’s fundamental operation. The provision of a data network with a single gateway onto the public network delivers seamless communication across multiple sites and remote users, with increased team collaboration. There has been a dramatic improvement in organisational efficiency, better monitoring of call metrics and improved customer service levels.
Class Networks has been supporting us for 10 years now and I just wanted to say thank you again for another fantastic year of support. I can honestly say everyone at PFSS was very pleased with the update to the phone system, the new number and all the other changes you made for us. You always look after us, providing excellent advice and the level of service, support and attention to detail is first-class. Finally, our Board of Trustees also passes on their thanks for all your help and we look forward to the future and expansion of our system with mobiles.
The biggest difference is that now I can access all the documents I could ever need wherever I am, on whatever tablet, laptop or phone I’m using. It also means carrying less equipment which is good for practical and physical reasons! However, the most rewarding aspect of being able to access documents 'on the go' is that I can be more responsive to the needs of the adoptive parents and social workers. If a thought comes into my head 'oh I have a film, document, flyer that explains that topic', I can access it on the spot. Even without WIFI, OneDrive means things like this are now possible.