Inbound Call Management

Class Networks provide a full range of inbound call routing services and contact centre solutions designed to improve business efficiency and customer satisfaction.

Numbers

Whether you want portable 08 or 03 non-geographic numbers (NGNs) or area specific numbers like 01, 02 etc, our intelligent inbound platforms provide a simple and cost effective means to manage your incoming calls.

Auto attendant

Auto-attendant, time of day routing, call queuing, call recording and tailored call plans can be customer configured in moments via our on-line portal. Our call statistics reporting will give you valuable insight to show your busy and quiet periods, how long calls took to answer and when calls may have been missed, helping you manage your resources more effectively.

Business continuity

In addition, with disaster recovery and business continuity built in you can automatically have calls redirected should, for example, adverse weather strike.

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