In recent years the term business continuity has become synonymous with back-up and disaster recovery strategies. However, effective continuity planning has an influence over a wide range of business processes and technologies; including connectivity, communications, data security, mobility and accessibility.
Business continuity planning is more than simply keeping the lights on. The International Organisation for Standardisation (ISO) defines business continuity as “the capability of the organisation to continue delivery of products or services at acceptable predefined levels following a disruptive incident”.
To a certain extent, what constitutes business continuity is defined by what is a disruptive event? This doesn’t always have to be a major, unpredicted catastrophe. Disruption to your business could simply be the inability of a key staff member to travel to the office because of adverse weather conditions, the inadvertent cutting of a telephone line by construction workers or the loss of a user’s device.
As the majority of business processes rely on connectivity in one form or another, it is essential that users have access to data, applications and communications at all times. Continuity means eliminating a single point of failure and offering both hard-wired and wireless connectivity, whether your IT and telephony is on-premise, in the Cloud or a Hybrid system leveraging the best of both worlds.
Mobility and BYOD have become standard operating procedure for most organisations; providing access to users on any device, anywhere. The continuity benefits of the ability to work remotely are obvious. Users are not limited to a single point of access and are able work with the same degree of freedom and accessibility at home, in the office or on the move.
Backup and Recovery
Should the worst happen and your organisation suffers a major incident that threatens continuity, it is important to have an effective backup and recovery plan in place. Recovery is not just about gaining access to your data and applications; it also means keeping communication lines open for employees and customers alike.
With our Class Network hosted telephony solution, phone numbers can be diverted to alternative locations, or even to mobile numbers, ensuring you keep connected. From a customer perspective, any changes are completely transparent and don’t impact on their experience.
Class Networks Services
Our Project and Account management teams have the knowledge to help guide you through the maze of products available. With nearly thirty years experience in the telecomunications and networks industry we will look for the best solutions that are flexible, scalable and future-proof. We are partners with some of the world's leading edge companies ensuring you get the best return on your investment. Our friendly Customer Support team is based in the UK and is availalbe 24/7. This is why we have over 1,100 clients in the voluntary sector and in the business world such as Friends of the Earth and Leonardo Helicopters.